Order Processing

A flooring solutions provider for large property management companies in California needed to improve its order processing system to reduce costs and pass on the benefit to its customers.The client used a remote desktop platform for information sharing and retrieval. This posed challenges on the speed and connectivity.

We worked with an offshore provider to:

  • Transition to a cloud computing environment to take care of slow connectivity issues
  • Employ an experienced offshore team possessing skills and knowledge of order processing methods and techniques
  • Realise cost savings to the tune of 60%, with increased quality of service from the cloud computing platform